What we learn
running the operation.
Telebridge runs connectivity, payments and sales operations for Canadian businesses every day. These are the numbers, rules and patterns we hit while doing it — written down so you can use them.
The findings
Each article, led by what it establishes — and the data behind it.
No articles in that topic yet.
What we cover
The ground we actually operate on.
Reference library
Longer-form guides and head-to-head comparisons, kept current.
How this gets written
So you know what you are reading, and what you are not.
It starts with something we hit
A rule that changed, a rate that moved, a pattern across accounts. We write about the ground we actually work on — connectivity, payments, automation and sales operations in Alberta and B.C. Not topics chosen for search volume.
Every number gets a named source
CRTC decisions, CCTS annual reports, Payments Canada, Statistics Canada, card network interchange schedules. If we cannot point at a public document, the claim does not go in. Derived figures are labelled as derived.
We say where our interest lies
We are an authorized Rogers Business dealer and a Paystone reseller. Where an article touches a provider we sell, we say so in the article rather than in a footer. You can weigh it yourself.
It gets revisited when it ages
Rates, regulations and provider line-ups move. Articles carry the date they were published, and we update rather than quietly leaving stale numbers in place.
Straight answers
The questions we get asked most, answered plainly.
What is CASL and does it apply to my business?
CASL is Canada's Anti-Spam Legislation, and it applies to any commercial electronic message sent to or from a Canadian computer system — which covers effectively every Canadian business that emails or texts customers.
It requires consent before you send, clear identification of who you are, and a working unsubscribe in every message. Penalties reach $10 million for a business. Consent can be express (they ticked a box) or implied (an existing business relationship), and the two carry different expiry rules — implied consent generally lapses two years after the last transaction.
What does the CRTC actually regulate for a small business?
The CRTC regulates telecom and broadcasting services themselves rather than most of how you use them, but three of its rules reach ordinary businesses directly: the Unsolicited Telecommunications Rules including the National DNCL, service standards under the Internet and Wireless Codes, and 9-1-1 obligations.
If you make outbound sales calls, the DNCL rules are the ones that will find you first. You must subscribe to the list, scrub against it, keep records, and maintain your own internal do-not-call list for three years.
What is an authorized dealer, and how is it different from a reseller?
An authorized dealer sells a carrier's service under that carrier's own brand and contract, while a reseller buys wholesale capacity and sells it under their own brand.
The practical difference is who owns the relationship when something breaks. With a dealer, your contract and service level sit with the carrier and the dealer manages the relationship. With a reseller, your contract is with the reseller, and their support is the only support you get. Telebridge operates as an authorized Rogers Business dealer.
What should a Canadian business expect to pay in card processing fees?
Most Canadian small businesses pay between 1.5% and 3.0% per transaction once every component is counted, and the headline rate a processor quotes is rarely the rate you end up paying.
The total is made up of interchange set by the card networks, the network assessment, and the processor's own margin. Interchange is the same for everyone; the margin is the negotiable part. Ask for interchange-plus pricing rather than a blended or tiered rate, because it is the only structure where you can see what you are actually being charged for.
Does Telebridge publish sponsored or vendor-written posts?
No. Everything here is written in-house from our own operating experience, and every statistic is attributed to a named public source you can check.
We are an authorized Rogers Business dealer and a Paystone reseller, and we say so on any article where that relationship is relevant. Where we compare providers, we tell you where our commercial interest lies rather than pretending it does not exist.
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